PRIVACY POLICY
A legal disclaimer
TileCraftCo (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services related to bathroom, ensuite, laundry, and kitchen renovations.
Information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone, physical address, communications); comments, feedback, product reviews, recommendations, and personal profile.
When you completed our enquiry form on our website, as part of the process, we collect personal information you give us such as your name, address and email address. phone number. Your personal information will be used for the specific reasons stated below only.
How we use your information
We use your information to:
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Provide and improve our services
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Communicate with you regarding inquiries, quotes, and projects
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Respond to your requests or complaints
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and understand how you use our website. These include, Google Analytics, Facebook Ads, Meta Pixels.
You can adjust your browser settings to refuse cookies if you prefer.
Data Storing, Sharing and Security
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Interstate or International Users
Our business is based in Melbourne, Australia. We do not intentionally target or serve customers outside of Victoria or Australia. Please refer to our services locations.
Your Right
You have the right to access, update, or request deletion of your personal information. Please contact us at info@tilecraftco.com.au for any requests.
Contact Us
If you have any questions or complaints regarding your privacy, please contact us at: info@tilecraftco.com.au
Changes to our Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.